Customer Support Executive

1. Customer Interaction

• Handle customer queries via phone, email, chat, or social media.

• Respond promptly and professionally to incoming customer requests.

• Provide accurate information regarding products, services, or policies.

2. Issue Resolution

• Troubleshoot customer problems and guide them to effective solutions.

• Escalate unresolved issues to the appropriate teams when necessary.

• Follow up with customers to ensure full resolution and satisfaction.

3. Record Keeping

• Maintain detailed records of customer interactions, comments, and complaints.

• Log all support cases using CRM or support tools (e.g., Zendesk, Freshdesk).

4. Product Knowledge

• Stay updated with product or service features and updates.

• Educate customers on how to use company products effectively.

5. Quality & Service Standards

• Meet or exceed assigned KPIs like CSAT (Customer Satisfaction), AHT (Average Handling Time), and FCR (First Call Resolution).

• Follow company protocols, scripts, and service guidelines.

6. Feedback Collection

• Collect and record customer feedback to help improve products or services.

• Report recurring issues to internal teams for review.

7. Team Collaboration

• Coordinate with sales, technical support, or logistics teams when needed.

• Share customer insights with the team to enhance service quality.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., STRATEGIC BANK SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 15 Customer Support Executive at STRATEGIC BANK SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.