Customer Support Executive

Job Summary:

We are seeking a proactive and customer-focused Customer Support Executive to join our team in Bangalore. The ideal candidate will be the first point of contact for our customers and will handle inquiries, complaints, and support requests via phone, email, or chat. Fluency in both English and Hindi is essential to effectively communicate with our diverse customer base.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.

• Resolve customer queries, complaints, and issues with a focus on first-contact resolution.

• Provide accurate product and service information to customers.

• Maintain detailed records of customer interactions in the CRM system.

• Escalate unresolved issues to the relevant internal departments when necessary.

• Ensure customer satisfaction and provide a positive customer experience at all times.

• Meet performance targets such as customer satisfaction scores, call handling time, and resolution rates.

Requirements:

• Any graduate.

• Fluent in English and Hindi.

• Prior experience in a customer support or call center environment is an advantage.

• Strong communication, interpersonal, and problem-solving skills.

• Basic computer knowledge and familiarity with customer support tools/CRMs.

• Ability to work in rotational shifts (including weekends, if required).

• Based in or willing to relocate to Bangalore.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21500 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Startek.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 99 Customer Support Executive at Startek
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.