Customer Support Executive

Location: Jagatpura

Industry: Automobile / Smart Helmets / Consumer Tech

Experience: 1–3 Years

Employment Type: Full-time

Job Summary

We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally.

Key Responsibilities

• Handle incoming customer queries via phone, email, WhatsApp, and other platforms.
  
  

• Provide accurate information about products, services, warranties, and return policies.
  
  

• Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.
  
  

• Maintain detailed records of customer interactions, complaints, and resolutions.
  
  

• Follow up with customers to ensure their issues are resolved and they are satisfied.
  
  

• Support order tracking, replacement, and refund-related queries.
  
  

• Manage CRM software for logging support tickets and updating status.
  
  

• Escalate complex issues to the relevant departments promptly.
  
  

• Share weekly reports on customer satisfaction and support metrics.
  
  

• Assist in collecting customer feedback and suggesting process improvements.
  
  

Required Skills

• Strong communication and interpersonal skills (Hindi & English mandatory).
  
  

• Patience and problem-solving attitude.
  
  

• Familiarity with CRM tools, ticketing software, and MS Office.
  
  

• Ability to multitask and work under pressure.
  
  

• Basic knowledge of e-commerce and logistics will be a plus.
  
  

Qualification

• Bachelor’s degree in any field.
  
  

• Minimum 1 year of experience in a customer service / support role preferred.
  
  

Salary & Benefits

• Salary: ₹25,000 per month
  
  

• Opportunity to work with a growing D2C brand.
  
  

• Friendly work culture.
  
  

• Performance-based incentives.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Specular Business Services Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Specular Business Services Llp
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.