Customer Support Executive

30,000 - 35,000 /month

Smfg India Credit Company Private Limited

Porur, Chennai

6+ months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Non-voice/Chat Process

Job Highlights

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Meal, Insurance, PF, Medical Benefits

Job Description

Job Description:

We are looking for a Customer Support Executive to provide excellent customer service and ensure a positive customer experience. The ideal candidate should have strong communication skills, a customer-focused attitude, and the ability to resolve queries efficiently.

Key Responsibilities:

- Handle customer inquiries through phone, email, or chat.

- Resolve customer complaints and provide appropriate solutions.

- Maintain accurate records of customer interactions.

- Follow up with customers to ensure their issues are resolved.

- Escalate complex issues to the appropriate team when required.

- Maintain a high level of professionalism and customer satisfaction.

- Meet individual and team performance targets.

Requirements:

- Excellent communication skills in English (additional languages are a plus).

- Basic computer knowledge and typing skills.

- Good problem-solving and interpersonal skills.

- Ability to work in rotational shifts, if required.

- Freshers and experienced candidates are welcome to apply.If you want, I can also customize this job description with the company name, salary, location, work timings, and experience requirements.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 1-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹30,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Porur, Chennai.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 10 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Porur, Chennai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹30,000-₹35,000 per month. This is a Full Time job and has 10 openings.