We are looking for a dedicated and customer-focused Customer Support Executive to manage customer queries, resolve issues efficiently, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-first attitude.
Key Responsibilities:
Handle inbound and outbound customer calls, emails, and chats professionally.
Respond promptly to customer inquiries and resolve complaints effectively.
Provide accurate information about products, services, and company policies.
Maintain detailed records of customer interactions in CRM systems.
Escalate complex issues to the relevant departments when necessary.