Customer Support Executive

Roles & Responsibilities: · Conduct new hire and refresher training for various channels of the Cash loans CS team · Design and implement PKTs for the inhouse team and partner teams · Perform training needs analysis to identify triggers in the performance and find gaps in the process · Develop training content and process documents in line with product, policy, and other stakeholders within the organization · Implement and manage the step-up program · Empower all Channels in becoming self-reliant for solving critical and ad-hoc process issues by coordinating with various stakeholders within the organization · Act as a process expert for first loans, repeat loans, and balance transfer loans covering all products of the organization · Conduct process training for external partners such as Online Aggregators, Digital Marketing · Work closely and coordinate with all the departments to drive improvement and innovation in the process Requirements: · Should have 2-3 years of experience as a Trainer preferably in chat process and Inbound process · Knowledge about Finance Industry and Personal Loans will be an added advantage · Should be Graduate · Ability to work well under pressure in a dynamic environment· Strong ability to guide individuals toward goal achievement using sales, negotiation, teamwork, and motivation · Excellent communication - English, Hindi, and regional language will be added advantage

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SMART COIN.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at SMART COIN
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.