Customer Support Executive

Customer Success Associate Job Description

About Us Join our dynamic team, a leader in customer support and technology solutions, based in Gurgaon, Haryana. We are seeking passionate individuals to enhance our customer experience across voice and chat processes.

Job Details

• Line of Business (LOB): Reach Mobile, Vivint Voice, and Chat Processes

• Work Mode: Work From Office

• Position: Customer Success Associate

• Salary: ₹25K CTC to ₹31K CTC (depending on experience and role)

• Location: Plot No. 76 A, Phase IV, Udyog Vihar, Sector 18, Gurgaon, Haryana - 122016

• Working Days: 5 Days Working with Rotational Shifts and Weekly Offs

• No. of Positions: 65 Agents (15 Reach Mobile + 25 Vivint Voice + 25 Vivint Chat)

• Hiring Zone: Within 20 KM from Office

Qualifications & Skills

• Qualification: Graduate/Undergraduate (both welcome to apply)

• Skillset:

  • Excellent communication skills in English

  • Good verbal fluency (essential for voice roles)

  • Troubleshooting experience and basic tech knowledge (preferred for chat roles)

• Experience:

  • Freshers with excellent communication skills are welcome

  • At least 6 months of international process experience or tech support/troubleshooting is a plus (mandatory for some roles)

Responsibilities

• Handle customer queries efficiently via voice and chat channels

• Provide excellent customer support with a focus on problem-solving

• Collaborate with teams to ensure a seamless customer experience

Interview Process

• HR Round

• Operations Round

• Versant Test (for voice roles)

Benefits & Perks

• Both-side cab facility for a hassle-free commute

• Rotational shifts with flexible weekly offs

• Opportunity to gain international customer support experience

• Career growth in a supportive environment

Why Join Us?

• Be part of a vibrant team with diverse opportunities in voice and chat support

• Enjoy a balanced work-life with 5-day weeks and rotational benefits

• Grow your skills with hands-on experience and excellent communication training

• Competitive salary and perks tailored to your needs

Apply now and take the first step towards an exciting career with us!

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹31000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Skillroom India.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 90 Customer Support Executive at Skillroom India
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.