Customer Support Executive

Responsibilities:

1. Handle Inbound and Outbound Calls: Receive and make calls to customers to resolve their queries, concerns, and issues related to our products/services.

2. Query Resolution: Respond to customer inquiries and provide accurate and timely solutions to their problems.

3. Customer Satisfaction: Ensure customer satisfaction by providing excellent service, resolving issues promptly, and escalating complex issues to senior team members when necessary.

4. Product/Service Knowledge: Develop and maintain a thorough understanding of our products/services to effectively address customer queries.

5. Call Quality: Ensure that all calls are handled in accordance with our quality standards, including call duration, resolution rate, and customer satisfaction.

6. Data Entry: Accurately update customer information and call details in our CRM system.

7. Escalation Procedures: Escalate complex or unresolved issues to senior team members or other departments (e.g., technical support) as per established procedures.

 8. Adherence to Processes: Follow established processes and procedures for customer support, including call scripts, troubleshooting guides, and knowledge base articles.

9. Continuous Improvement: Provide feedback and suggestions for improving our customer support processes, products, and services.

10. Team Collaboration: Collaborate with other team members to achieve team goals and objectives.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.