Customer Support Executive

Responsibilities: 

 
1. Handle Inbound and Outbound Calls: Receive and make calls to customers to resolve their queries, concerns, and issues related to our products/services. 

2. Query Resolution: Respond to customer inquiries and provide accurate and timely solutions to their problems. 

3. Customer Satisfaction: Ensure customer satisfaction by providing excellent service, resolving issues promptly, and escalating complex issues to senior team members when necessary. 

4. Product/Service Knowledge: Develop and maintain a thorough understanding of our products/services to effectively address customer queries. 

5. Call Quality: Ensure that all calls are handled in accordance with our quality standards, including call duration, resolution rate, and customer satisfaction. 

6. Data Entry: Accurately update customer information and call details in our CRM system. 

7. Escalation Procedures: Escalate complex or unresolved issues to senior team members or other departments (e.g., technical support) as per established procedures. 

 8. Adherence to Processes: Follow established processes and procedures for customer support, including call scripts, troubleshooting guides, and knowledge base articles. 

9. Continuous Improvement: Provide feedback and suggestions for improving our customer support processes, products, and services. 

10. Team Collaboration: Collaborate with other team members to achieve team goals and objectives. 

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹14000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Sinewave Computer Services Pvt Ltd.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at Sinewave Computer Services Pvt Ltd
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.