Customer Support Executive

Job Summary:

We are seeking a proactive and customer-oriented individual to join our support team. As a Customer Support Executive, you will be the first point of contact for our customers, helping them resolve issues, answering questions, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.

• Identify and resolve customer issues efficiently and effectively.

• Escalate complex problems to the appropriate departments or supervisors.

• Document all customer interactions in the CRM system.

• Follow up with customers to ensure their issues are resolved satisfactorily.

• Maintain a high level of product knowledge to provide accurate information.

• Meet individual and team performance metrics and KPIs.

• Collect and relay customer feedback to improve processes and services.

Qualifications:

• Bachelor’s degree in any discipline (preferred but not mandatory).

• Proven experience in a customer support or client-facing role.

• Excellent communication skills — both verbal and written.

• Proficient with CRM software and basic computer applications.

• Ability to multitask, prioritize, and manage time effectively.

• Patience, empathy, and a customer-first mindset.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹10000 per month that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SIGMAIT SOFTWARE DESIGNERS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at SIGMAIT SOFTWARE DESIGNERS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.