Customer Support Executive

12,000 - 30,000 /month

Shreeji Chemtech

Parvat Gam, Surat

1 - 4 years Experience in Customer Support / TeleCaller

New

3 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Diploma and above

All genders

6 days working | Day Shift

Job Description

Inform customers about product & services
Handle inbound & outbound calls
Understand customer's need & solve queries

Issue Resolution: Effectively diagnose and solve customer problems, ranging from technical glitches to billing inquiries, aiming for first-contact resolution whenever possible.

Product Knowledge: Maintain in-depth understanding of products or services to provide accurate information and guide customers through features and functionalities.

Communication Skills: Clearly and empathetically communicate with customers across various channels (phone, email, chat), actively listening to their concerns and offering understandable solutions.

Customer Education: Proactively educate customers on how to best utilize products, troubleshoot minor issues themselves, and discover new features, empowering them for future success

Feedback Collection: Gather and relay customer feedback to relevant internal teams (e.g., product development, marketing) to drive continuous improvement in offerings and overall customer experience.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be Diploma and above and above with 1 - 4 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹12000 - ₹30000 per month that depends on your interview. It's a Full Time job in Surat.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SHREEJI CHEMTECH.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 3 Customer Support Executive at SHREEJI CHEMTECH
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Day Shift.