Customer Support Executive

Job Title: Customer Support Executive
Company: Shariden Pvt Ltd.
Location: Mahadevapura, Near Phoenix Marketcity Mall.
Job Type: Full-time
Industry: Robotic Vacuum Cleaner
Experience Level: 0-1year

About Us:

Shariden Pvt. Ltd. is a leading manufacturing company committed to delivering high-quality products and exceptional service to our clients. With a focus on innovation and customer satisfaction, we are expanding our support team to enhance client experiences across all touchpoints.

Job Summary:

We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will act as a liaison between the company and its customers, ensuring timely resolution of queries, processing orders, and maintaining long-term relationships, Provide post sale demo.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, and chat.

• Address customer issues and resolve complaints in a professional and timely manner.

• Process sales orders, track shipments, and coordinate with logistics and production teams.

• Maintain and update customer records and databases.

• Provide accurate product and service information to customers via phone/ VC.

• Follow up with customers to ensure satisfaction and encourage repeat business.

• Work closely with the sales and operations teams to improve customer experience.

• Prepare reports and documentation as required by management.

Requirements:

• Bachelor’s degree in any discipline (preferred).

• 6months-2years of experience in customer support

• Excellent communication skills in English, Hindi and [regional language, if applicable].

• Strong problem-solving and interpersonal skills.

• Familiarity with CRM systems and MS Office (Excel, Word, Outlook).

• Ability to multitask and manage time effectively..

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹23000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SHARIDEN PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at SHARIDEN PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.