Be the dedicated relationship partner for VIP Shaadi members post-sale • Understand member preferences and help identify their ideal match • Call and connect with high-quality prospects on behalf of the member • Set up mutually consented meetings between potential matches • Ensure timely renewals and proactive engagement throughout their journey • Guide, counsel, and support the member like a true partner in their search • Maintain high service standards, timely resolutions & meticulous documentation • Handle escalations with grace, maturity, and solutions-focused thinking • Respect diverse traditions, preferences, and cultural nuances in every interaction • Always go above and beyond to deliver the VIP promise