Customer Support Executive

12,000 - 15,000 /month

Secure Zone

Kothrud, Pune

6 - 12 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Meal, Insurance

PAN Card, Aadhar Card, Bank Account

Job Description

Job Profile: Customer Support ExecutiveKey Responsibilities:Handle all incoming and outgoing customer calls in a professional and courteous mannerUnderstand customer issues, service requests, and complaints, and provide accurate information or solutionsRecord complete call details and customer requirements carefullyMaintain proper call logs and service recordsPrepare and update Excel sheets for:Repair / service call detailsSite-wise service statusCustomer information and follow-upsCoordinate with service engineers / technical teams for repair call allocation and updatesFollow up with customers to ensure timely resolution and satisfactionTrack pending, completed, and escalated callsSupport daily office activities and other assigned administrative tasksMaintain confidentiality of customer and company dataSkills Required:Good communication skills (verbal and written)Basic knowledge of MS Excel and MS OfficeAbility to multitask and manage call volumesStrong coordination and documentation skillsCustomer-focused attitude with problem-solving abilityPreferred Qualification:Any graduate / diploma

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Pune.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Secure Zone.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 2 Customer Support Executive at Secure Zone
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Day Shift.