Customer Support Executive

Key Responsibilities

Handle incoming calls, emails, and chat support to address customer queries.

Provide accurate, valid, and complete information by using the right tools and methods.

Resolve customer complaints by identifying issues, analyzing causes, and offering appropriate solutions.

Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Maintain records of customer interactions, transactions, and feedback.

Collaborate with internal teams (Sales, Technical, Operations) for smooth issue resolution.

Achieve customer service targets such as response time, resolution rate, and satisfaction scores.

Escalate complex issues to senior support staff or relevant departments when required.

Continuously update knowledge of company products, services, and policies.

Skills & Qualifications

Bachelor’s degree (preferred) or equivalent experience.

Proven experience in customer service, support, or related field.

Excellent communication skills (verbal and written).

Strong problem-solving and conflict-resolution abilities.

Proficient in MS Office and CRM/customer service software.

Ability to handle pressure, multitask, and work in a fast-paced environment.

Positive attitude, patience, and empathy towards customers.

Key Competencies

Customer-first approach

Active listening and interpersonal skills

Time management and organizational skills

Attention to detail

Team collaboration

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹20000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SECURE ZONE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at SECURE ZONE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.