Customer Support Executive

12,000 - 22,500 /month*

Sahii

Karol Bagh, Delhi

₹7,500 incentives included

0 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: B2B Sales

12th Pass and above

All genders

6 days working | Day Shift

Laptop/Desktop

Job Description

About Sahii.in

Sahii.in is a Delhi-based e-commerce platform specializing in mobile spare parts, serving repair shops and technicians across India with a wide catalog of genuine parts.

Role Overview

We're looking for a proactive Customer Service Executive to join our support team. You'll be the first point of contact for customers who've shown interest but haven't completed their purchase, and for those awaiting delivery confirmation — turning drop-offs into orders and ensuring a smooth delivery experience.

Key Responsibilities

Call customers who abandoned their cart or sign-up process and guide them to complete their purchase
Handle objections professionally using provided scripts and product knowledge
Follow up on orders to confirm delivery details and reduce return-to-origin (RTO) instances
Log call outcomes and customer feedback in the admin/CRM system
Coordinate with the WhatsApp outreach flow for cart recovery follow-ups
Meet daily/weekly targets for recovered carts and confirmed deliveries

Requirements

Fluent in Hindi and comfortable with Hinglish phone conversations
Prior experience in tele-calling, sales, or customer service preferred
Basic computer skills (Excel, WhatsApp Business, CRM tools)
Good communication and persuasion skills
Self-motivated and target-driven

Nice to Have

Experience in e-commerce or telecom/mobile parts industry
Familiarity with objection-handling in sales calls

What We Offer

Fixed salary + incentives on recovered orders
Growth opportunity in a fast-scaling e-commerce business
Hands-on exposure to sales operations and customer experience

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹12,000-₹22,500 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Karol Bagh, Delhi.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 2 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Karol Bagh, Delhi.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge with 0-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹12,000-₹22,500 per month. This is a Full Time job and has 2 openings.