Customer Support Executive

About Us:

Rightways Air Logistics Pvt. Ltd. is proud to be recognized as one of the renowned names in the Air Logistics industry. With a vision to become the most trusted brand in Express Air Logistics services, our journey began in 1996. Since then, we have been committed to offering reliable, efficient, and customer-centric logistics solutions across India.

Job SummaryWe are seeking an experienced Customer Support Executive with a background in Logistics or Transportation. The role involves rate confirmation and negotiation (with clients, suppliers, transporters), invoice/cost analysis, and ensuring smooth coordination between various internal departments.

Candidates who can join immediately after selection will be preferred.

Key Responsibilities:

• Coordinate with customers and maintain accurate documentation.

• Provide timely assistance during rate discussions and finalizations.

• Collaborate closely with Operations and Billing teams ato ensure seamless workflow.

• Follow up on pending activities to ensure timely closure.

• Escalate critical issues to the concerned department without delay.

• Deliver high-quality customer service and ensure overall customer satisfaction.

• Collect customer feedback and identify opportunities for service improvement.

• Finalize transport vehicle rates with clients on priority.

Qualifications & Skills:

• Bachelor’s degree in any field (Supply Chain Management, or a related field preferred).

• Minimum 6months to 1 years of experience in preferably in the logistics/transportation sector.

• Strong negotiation skills with proven ability to achieve cost optimization.

• Proficiency in MS Excel, excellent analytical and documentation skills with high attention to detail.

• Strong communication, follow-up, and problem-solving abilities.

Preferred Skills:

• Knowledge of logistics & the transportation sector.

• Ability to work independently and cross-functionally with finance, operations, and supply chain teams.

Job Type: Full-time

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: Viman Nagar , Pune

Contact us: hr@rightwaysindia.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹18000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Rightways Air Logistics Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at Rightways Air Logistics Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.