Customer Support Executive

We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services.

• Service customers seeking support with their monthly healthy benefit package.

• This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.

• Customers will seek help with replacement cards, balance checks, and contact information updates.

• Successful associates can distinguish varying levels of customer complexity & communicate effectively.

• Ensure compliance with HIPAA and other healthcare regulations.

• Resolve customer queries efficiently while maintaining professionalism.

• Maintain records of patient interactions and escalate complex cases when needed.

Required Skills:

• Strong verbal and written communication skills.

• Ability to handle customer inquiries with empathy and professionalism.

• Basic knowledge of healthcare processes and medical terminologies (preferred).

• Problem-solving and multitasking abilities.

• Cognitive and Behavioral Assessment: Traitify – Medium or High

• Language Proficiency: Emmersion – B1 CEFR score

• Typing Test: 25 WPM at 95% accuracy

• Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

• Bachelor’s degree in any field.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18500 - ₹31500 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Resultscx.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at Resultscx
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Night Shift.