Customer Support Executive

Location: Noida Sector 63, H Block

Job description : Customer Support Executive

Responsibilities

· Manage large amounts of inbound and outbound calls or chats in a timely manner

· Handle customer queries over Call or chat

· Follow communication “scripts” when handling different topics

· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

· Build sustainable relationships and engage customers by taking the extra mile

· Keep records of all conversations in our call center database in a comprehensible way

· Frequently attend up skilling sessions to improve knowledge and performance level

· Meet personal/team qualitative and quantitative targets

Requirements and skills

· A minimum qualification is diploma or pursuing graduates

· A higher degree would be an advantage

· Previous experience in a customer support role would be of great advantage

· Strong phone and verbal communication skills along with active listening (English)

· Good written and verbal communication skills

· Must have good data entry and typing abilities

· Customer focus and adaptability to different personality types

· proficient in relevant computer applications

· Ability to multi-task, set priorities and manage time effectively

· Flexible to work in rotational shifts and week-off’s

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.