Customer Support Associate (Voice Process)
📍 Work Location:
Tech Mahindra Ltd., Ohris Towers,
Near Clock Tower, Beside Centenary Baptist Church,
Secunderabad
🏢 Mode of Work: Work from Office
📄 Employment Type: Permanent
💼 Job Description & Responsibilities:
Handle customer calls professionally with excellent communication skills.
Fluently communicate in Tamil / Malayalam and English.
Maintain exceptional phone etiquette and customer service standards.
Adhere to login hours (10:00 hrs total | 9:00 hrs production) and break schedules.
Ensure punctuality and strict shift adherence.
Stay updated with process knowledge and daily business updates.
Deliver quality service while meeting performance and compliance standards.
🕒 Shift & Work Schedule:
Male Candidates: 24/7 rotational shifts
Female Candidates: Rotational day shifts
Working Days (Post Training): 5 days
Weekly Offs: 2 rotational offs
🎓 Eligibility Criteria:
Qualification: Undergraduate / Graduate
Experience: Freshers & Experienced candidates are eligible
Strong communication and interpersonal skills
💰 Salary Details:
Language Band Annual CTC Monthly NAPS / NATS Stipend
Tamil Kannada U1 ₹1.75 LPA ₹13,063
Malayalam U1 ₹2.20 LPA ₹16,438