Responsibilities for customer service executive
To provide a proactive customer care service in a professional and courteous manner to the allocated clients
Providing first line support to clients
Interpreting client data, escalating queries and seeing these through to a resolution
Liaising with other departments to solve queries
Updating own knowledge on internal processes, procedures, regulations and products -and providing accurate guidance to clients at all times.
Qualifications for customer service executive
Proactive with strong leadership ability
Enthusiastic and self-motivated with a desire to achieve excellent service
Good command of spoken and written English and Hindi Languages