Customer Support Executive

15,000 - 25,000 /month

Radius Synergies International Private Limited

Sector 62 Noida, Noida

2 - 5 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Telecom / ISP

Graduate and above

All genders

5 days working | Day Shift

Job Benefits: Meal, Insurance, PF, Medical Benefits

Job Description

SIM Card Management Specialist

Job Summary

We are seeking a SIM Card Management Specialist to oversee the provisioning, activation, monitoring, inventory management, and lifecycle administration of SIM cards across the organization. The role involves coordinating with telecom providers, maintaining accurate records, ensuring service continuity, and optimizing mobile connectivity costs.

Key Responsibilities

Manage the end-to-end lifecycle of SIM cards, including procurement, activation, suspension, replacement, and deactivation.
Maintain accurate SIM inventory and asset tracking records.
Coordinate with telecom operators and vendors for service requests and issue resolution.
Monitor SIM usage, data consumption, and billing to identify anomalies and cost-saving opportunities.
Support employee onboarding and offboarding by provisioning and recovering SIM assets.
Ensure compliance with company policies and telecom regulations.
Troubleshoot connectivity, network, and mobile device-related issues.
Generate periodic reports on SIM utilization, expenses, and inventory status.
Manage mobile number portability (MNP), SIM swaps, and eSIM deployments where applicable.
Collaborate with IT, procurement, and finance teams for telecom asset management.

Required Qualifications

Bachelor's degree in Information Technology, Telecommunications, Business Administration, or a related field.
1–5 years of experience in telecom operations, mobility management, or asset management.
Knowledge of SIM provisioning, telecom billing, and mobile network services.
Experience with asset management or telecom management platforms.
Proficiency in Microsoft Excel and reporting tools.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 2-5 years of experience and skills like Computer Knowledge.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 62 Noida, Noida.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 5 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector 62 Noida, Noida.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge with 2-5 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 5 openings.