Customer Support Executive

Job Description: Customer Support Executive

Company: Radical Minds
Client: Traya
Position: Customer Support Executive
Employment Type: Full-Time
Work Mode: Work From Office (WFO)
Shift: Day Shift
Working Days: 6 Days a Week
Weekly Off: 1 Day Rotational Off
Languages Required: English and Hindi

About the Role

Radical Minds is hiring Customer Support Executives for the Traya process. The role involves assisting customers, understanding their queries, providing accurate information, and ensuring a positive customer experience through professional and timely support.

Key Responsibilities

• Handle customer queries and provide clear, accurate, and professional assistance.

• Understand customer concerns and resolve issues effectively as per process guidelines.

• Maintain high standards of customer service and customer satisfaction.

• Communicate with customers in English and Hindi through the assigned support channel.

• Record customer interactions and update relevant information accurately in the system.

• Follow company policies, process guidelines, quality standards, and data privacy requirements.

• Escalate complex or unresolved customer concerns to the appropriate team when required.

• Achieve assigned productivity, quality, and customer service targets.

Eligibility and Requirements

• Freshers and candidates with relevant customer support experience can apply.

• Strong verbal communication skills in English and Hindi are mandatory.

• Good listening, problem-solving, and interpersonal skills.

• Customer-focused attitude with patience and professionalism.

• Basic computer knowledge and the ability to work with CRM or customer support systems.

• Willingness to work from the office.

• Comfortable working 6 days a week with 1 rotational weekly off.

• Must be comfortable working in a day-shift environment.

Work Schedule

• Work Mode: Work From Office

• Shift: Day Shift

• Working Days: 6 Days a Week

• Weekly Off: 1 Day Rotational Off

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.