A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 22,000 /month
Radhe Consultants
Baner, Pune
0 - 5 years Experience in Customer Support / TeleCaller
Full Time
Job Title: Customer Support Executive
Job Role
As a Customer Support Executive, you will serve as the primary point of contact for customers, delivering exceptional support through calls and chats. You will be responsible for resolving customer queries, ensuring a seamless customer experience, and maintaining high service quality while achieving productivity targets.
Key Responsibilities
• Handle inbound and outbound customer calls and chat interactions in a professional and courteous manner.
• Assist customers with queries related to products and services, providing accurate and timely resolutions.
• Deliver a high standard of customer service to ensure customer satisfaction.
• Maintain quality standards and adhere to defined service-level agreements (SLAs).
• Meet daily productivity, performance, and quality targets.
• Accurately document customer interactions in the system.
• Work collaboratively with internal teams to resolve customer concerns effectively.
• This is a Work from Office role.
• Immediate joiners will be preferred.
Eligibility Criteria
• Verbal and written communication skills in English and Hindi.
• Graduate in any discipline.
• Basic computer proficiency and ability to navigate multiple systems efficiently.
• Strong problem-solving skills with a customer-first approach.
High Demand
