Customer Support Executive

We are looking for a Collection Executive to join our team to handle customer calls, provide exceptional customer support and resolve queries related to Loan/ Credit Card. The role offers an attractive in-hand salary of ₹15000 - ₹27000 and opportunities for growth.

Key Responsibilities:

• A Collection Executive plays a crucial role in maintaining a healthy cash flow for a business by recovering overdue payments from clients or customers. 

  Here are the key responsibilities of a Collection Executive:

  • Debt recovery Identifying delinquent accounts, contacting customers to discuss overdue payments, and negotiating payment plans or settlements.

  • Building relationships Maintaining positive customer relationships throughout the collection process, even while dealing with challenging situations.

  • Record keeping Maintaining accurate and detailed records of customer interactions, payment arrangements, and collection activities.

  • Reporting Providing regular updates and reports to management on collection activities, outstanding debts, and payment trends.

  • Problem-solving Investigating and resolving billing discrepancies, payment disputes, and other customer inquiries to facilitate timely payment.

  • Developing strategies Collaborating with the finance and sales teams to develop and implement effective collection strategies that improve cash flow and reduce delinquency.

  • Customer service Providing excellent customer service and addressing customer concerns professionally and courteously. 

Job Requirements:

The minimum qualification for this role is 12th pass and 0 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹27000 per month + Incentives that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., R K BANSAL FINANCE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at R K BANSAL FINANCE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.