Customer Support Executive

Number of calls made daily against the target.

Lead-to-appointment conversion ratio.

No-show reduction rate.

Average quality score per call

Upselling success rate.

CRM accuracy and timely reporting.

Login hours to be met as per the management criteria

Improvement trend over time

Follow call scripts and protocols as per clinic standards.

Review new leads from all sources (website, social media, WhatsApp, walk-ins, referrals)

Ensure call scripts are updated and reflect ongoing offers/promotions

Call all new leads within 2 hours of capture

Clearly explain services: Homeopathy, Cosmetology, Packages

Re-engage warm leads from past 7–10 days

Mark call status: Connected / Not Connected / Call Back / Not Interested / Converted

Send follow-up texts or WhatsApp with service info/booking links when needed

Offer guidance on appointment booking or consultation format (online/in-person)

Ask about their experience & note feedback

Upsell ongoing treatment packages if applicable

Update Lead Tracker & submit daily report to Marketing/Admin Manager

Monitor call recordings for quality assurance and share feedback

Clinic timings are from 10:30 am to 7:30 pm.

No sat and sunday holiday instead there are week offs. one week off in a week(Mon to Fri any one day)

One CL in a month can be taken either one saturday or one Sunday

Cl's can be accumulated for 4 months and taken together (not merging week ffs with Cl's)

5 festival holidays ( Sankranthi, Ugadhi, Dussehra,

Ganesha chaturthi and Deepavali)

Salary-18k to 20k

Experienced for Jayanagar- Female

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹18000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., PROVITALE HEALTH CARE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at PROVITALE HEALTH CARE
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.