Customer Support Executive

22,000 - 30,000 /month

Prolegion

Sector 49 Gurgaon, Gurgaon

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Languages: Hindi

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

Job Title: Customer Support Executive
Location: Gurgaon
Experience: 0–2 Years
Working Days: 5 day (Rotational Week-Off)

Job Overview:

We are looking for a Customer Support Executive to handle customer queries, resolve complaints, process requests, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle multiple customer interactions across different channels.

Key Responsibilities:

Handle customer queries and provide timely resolutions.
Respond to customer inquiries through calls, emails, chat, or other communication channels.
Maintain a positive and professional attitude while interacting with customers.
Understand customer requirements and provide accurate information.
Resolve customer complaints and ensure customer satisfaction.
Process customer requests, orders, forms, and applications.
Maintain records of customer interactions, feedback, and complaints.
Coordinate with internal teams for issue resolution.
Follow customer service guidelines and company policies.
Provide a high-quality customer experience.

Required Skills & Qualifications:

Bachelor’s degree or equivalent qualification.
0–2 years of experience in customer support/customer service.
Excellent verbal and written communication skills.
Strong problem-solving and active listening skills.
Ability to handle customer complaints calmly and professionally.
Customer-focused attitude with good interpersonal skills.
Basic knowledge of CRM tools and customer support processes.
Ability to manage multiple tasks and prioritize work effectively.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹22,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 49 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Support Executive job?
Ans : There is 1 vacancy for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector 49 Gurgaon, Gurgaon.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹22,000-₹30,000 per month. This is a Full Time job and has 1 openings.