Customer Support Executive

Job Title: Customer Support Executive

Location: Corporate Office
Reports To: Operations Manager
Employment Type: Full-Time

Job Overview:

We are seeking a Customer Support Executive to manage equipment-related complaints from logging to closure. The role involves coordinating with internal service and dispatch teams, providing timely updates to customers, and ensuring a smooth resolution process. The ideal candidate is organized, proactive, and possesses strong communication and coordination skills.

Key Responsibilities:

• Log, track, and manage equipment complaints from initiation to closure.

• Coordinate with internal teams including service, dispatch, and operations to ensure timely resolution.

• Provide regular updates to customers regarding the status of their complaints or service requests.

• Follow up on dispatch, delivery, and service schedules to ensure smooth operations.

• Maintain accurate records of complaints, resolutions, and customer interactions.

• Generate basic reports to track complaint resolution metrics and performance.

Qualifications & Requirements:

• Good communication and coordination skills.

• Experience in customer service, complaint handling, or support roles preferred.

• Basic knowledge of MS Excel and CRM tools.

• Organized, proactive, and able to handle multiple tasks efficiently.

Work Environment:

• Office-based role with interaction across service, dispatch, and operations teams.

• Fast-paced environment requiring timely response and resolution of customer issues.

Compensation & Benefits:

• Competitive salary based on experience.

• Opportunities for professional growth within the customer support and operations functions.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Pro Ultimate Gyms.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Pro Ultimate Gyms
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.