Key Responsibilities
● Handle and resolve customer queries through phone and email.
● Provide prompt, courteous, and accurate information to customers.
● Maintain high standards of customer service at all times.
● Coordinate with internal teams to ensure timely resolution of customer issues.
● Ensure adherence to process guidelines and quality parameters.
● Support day-to-day operations in a day-shift, inbound customer support environment.
● Contribute to a positive work culture and deliver exceptional service experience.