Customer Support Executive

Job Description: Telecaller - Outbound Dues Collection

Company Name: Primeiro Innovative Solutions

Client: Asianet Broadband

Work Timing: 9:30 AM to 6:00 PM

Salary – 12000-13000/month

Role Overview:

We are seeking a dedicated and persuasive Outbound Telecaller to handle dues collection for Asianet Broadband customers. The role involves contacting customers from a provided database, reminding them about pending dues, and ensuring timely payments while maintaining a professional and customer-centric approach.

Key Responsibilities:

· Make outbound calls to customers to inform them about outstanding dues.

· Explain payment options and resolve basic customer queries related to dues.

· Update customer feedback and payment status in the system.

· Follow up with customers who have committed to making payments.

· Maintain accurate call logs and adhere to company policies and procedures.

· Ensure a polite, professional, and empathetic approach while interacting with customers.

Requirements:

· Excellent communication skills in Malayalam, with fluency in English preferred.

· Prior experience in collections or outbound calling is an advantage.

· Ability to work under deadlines and meet daily/weekly collection targets.

· Strong interpersonal and negotiation skills.

· Basic computer proficiency to manage customer databases and call records.

Perks:

· Fixed working hours: 9:30 AM to 6:00 PM.

· Attractive incentive structure based on performance.

If you are self-motivated with a knack for persuasion, we encourage you to join our dynamic team!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.