Customer Support Executive

Job Description

Position Title: Customer Support Executive

Location: Bangalore
Reports To: Retail Operations Lead
Employment Type: Full-Time

About the Role

We are seeking a Customer Support Executive to oversee service quality, handle escalations, and ensure a seamless customer experience at Retail Luggage counters across various malls pan India. This role will be the single point of contact between mall counter teams, customers, and the client.

Key Responsibilities

• Customer Support & Service Excellence

  • Handle customer queries, complaints, and escalations in a timely manner.

  • Develop, maintain, and circulate FAQs and standard response scripts.

  • Monitor service quality and ensure consistency across counters.

• Escalation & Issue Management

  • Create and manage an escalation matrix for issue resolution.

  • Track, log, and resolve escalations from mall counters.

  • Coordinate with client teams for critical issue resolution.

• Operational Coordination

  • Liaise daily counter executives at each mall for smooth operations.

  • Collect insights from ground teams to improve SOPs.

  • Support the operational scale-up to 400+ stores pan India.

• Digital Support & Website Management

  • Manage FAQs, escalation forms, and customer service content on the website.

  • Coordinate with IT/web teams for updates and tracking.

  • Enable digital escalation tracking for transparency.

Key Deliverables (First 6–9 months)

1. Customer support SOP and FAQ handbook for all counters.

2. Fully functional escalation matrix and process.

3. 100% customer complaint resolution within defined timelines.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹45000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., PLATOON SECURITAS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at PLATOON SECURITAS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.