A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
12,000 - 25,000 /month
Piquant Consultancy Services Private Limited
Kohka, Bhilai
0 - 5 years Experience in Customer Support / TeleCaller
Full Time
Position: Customer Support Executive
Company: India Advocacy
Location: Kohka, Bhilai (Work from Office)
Employment Type: Full-Time
About India Advocacy
India Advocacy is one of India's leading business compliance and legal service companies, helping MSMEs and startups with registrations, licenses, taxation, legal compliance, and business support. We are looking for customer-focused professionals who can deliver an excellent support experience to our clients.
Key Responsibilities
Handle inbound customer calls, emails, WhatsApp messages, and chats professionally.
Resolve customer queries related to company services, applications, and documentation.
Provide accurate information and timely updates on service requests.
Coordinate with internal teams to ensure prompt issue resolution.
Maintain detailed customer interaction records in the CRM.
Follow up with customers until their queries are resolved.
Escalate complex issues to the concerned department when required.
Maintain high customer satisfaction through courteous and professional communication.
Meet daily productivity and quality targets.
Eligibility
Graduate in any discipline (preferred).
Freshers and experienced candidates are welcome to apply.
Excellent communication skills in Hindi. Knowledge of English is an added advantage.
Basic computer knowledge (MS Office, Email, Internet).
Good listening, problem-solving, and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Preferred Skills
Customer-centric attitude.
Patience and empathy while handling customers.
Strong verbal and written communication.
Ability to work independently and as part of a team.
Positive attitude with willingness to learn.
Salary & Benefits
Attractive salary based on experience.
Performance-based incentives.
Career growth opportunities.
Professional training and development.
Friendly and supportive work environment.
Paid leave and company benefits as per policy.
Work Location
India Advocacy
Kohka, Bhilai, Chhattisgarh
How to Apply
Interested candidates can share their updated resume with India Advocacy HR or attend a walk-in interview at our Kohka, Bhilai office.
