Customer Support Executive

Job Summary:

The Customer Support Executive is responsible for providing excellent customer service by managing incoming calls, creating service tickets, coordinating with the technical team, and ensuring timely communication and updates to customers. The role requires strong communication, problem-solving, and organizational skills to maintain a smooth customer experience.

Key Responsibilities:

1. Greeting Customers:

   • Politely welcome customers through calls, messages, or in person.

   • Understand customer queries and provide appropriate support or guidance.

2. Ticket Creation:

   • Log customer complaints and service requests in the system accurately.

   • Assign tickets to the concerned technician or service team.

3. Customer Call Handling:

   • Handle inbound and outbound calls related to laptop service updates, issues, and feedback.

   • Maintain a professional and service-oriented tone during all interactions.

   • Follow up with customers to ensure satisfaction and timely resolution.

4. EOD (End of Day) Reports:

   • Prepare and send daily service status reports to customers and the management team.

   • Ensure all tickets are updated with correct status before day-end.

Skills & Qualifications:

• Good verbal and written communication skills.

• Good knowledge of MS Office (Excel, Word, Email drafting).

• Strong customer service and problem-solving attitude.

• Ability to multitask and work under minimal supervision.

• Prior experience in a customer service-based company is an added advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Coimbatore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Palies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Palies
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.