Customer Support Executive

Key Responsibilities

• Make outbound welcome/onboarding calls to newly registered customers or partners.

• Handle inbound customer queries regarding trading accounts, transactions, or product offerings.

• Provide accurate and timely information about services such as demat accounts, mutual funds, stock trading, etc.

• Maintain daily call logs, customer interaction records, and escalate unresolved issues to relevant teams.

• Follow up with customers to ensure satisfaction and gather feedback.

• Meet daily/weekly call targets (connectivity and conversions).

• Ensure compliance with regulatory standards (RBI/SEBI guidelines) while dealing with customer data.

• Promote additional services when applicable (cross-selling/up-selling).

Key Skills & Competencies

• Strong verbal communication skills in English and regional languages (Hindi, Marathi, Tamil, Telugu, etc. based on location).

• Ability to handle pressure and work in a target-driven environment.

• Good listening skills, empathy, and a customer-first attitude.

• Basic computer knowledge (MS Excel, CRM tools, call software).

• Polite, clear, and confident tone over the phone.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹20000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., OPICLE TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at OPICLE TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.