Customer Support Executive

We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers at Angelone

Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred.

We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits.

Objectives of this role

• Providing accurate information about products or services and guiding customers in making informed decisions. 

• Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. 

• Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. 

• Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat. 

• Escalating complex issues to higher authorities when necessary and following up on resolutions. 

• Maintaining detailed and accurate records of customer interactions and inquiries.

Your tasks:

• Provide step-by-step guidance to customers to resolve issues or navigate products or services.

• Respond to customer inquiries through various communication channels, including phone, email and live chat.

• Address customer feedback and concerns with empathy and professionalism.

• Collaborate with cross-functional teams to ensure timely resolution of issues.

• Handle a high volume of customer contacts while maintaining quality service.

• Identify common customer issues and suggest improvements to enhance the customer experience.

• Keep accurate records of customer interactions using our customer support software.

• Contribute to the development of customer support materials and resources at the firm.

Required skills and qualifications

• Bachelor’s degree in B.com/BBA/finance background 

• 1+ years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively. 

• Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. 

• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly. 

• Organisational and time management skills to handle multiple customer inquiries. 

• Problem-solving skills with the ability to think on your feet. 

• Being detail-oriented with a commitment to delivering high-quality service. 

• Ability to work effectively in a team and cross-functional environment. 

• Experience with Customer Relationship Management (CRM) software for streamlined customer interactions. 

• Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities.

Preferred skills and qualifications

• Multilingual proficiency for effective communication in India’s diverse market. 

• Knowledge of the company's products or services to provide comprehensive support. 

• Proficiency in using customer support software and tools. 

• Flexibility in working shifts or extended hours to ensure excellent customer support. 

• Empathetic and patient approach while interacting with customers. 

• Ability to multitask and prioritise multiple tasks. 

• Knowledge of customer service processes and best practices. 

• Ability to work with minimal supervision.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., OPICLE TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 3 Customer Support Executive at OPICLE TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.