Customer Support Executive

Job Profile: Customer Support Engineer – Manufacturing Domain in an Software Company

Company: OpExWorks Solutions Pvt. Ltd.
Location: Warje, Pune
Job Type: Full-Time
Position: Entry-Level

About Us

We are a customer-centric organization offering innovative solutions in the manufacturing domain. With a focus on efficiency and excellence, we aim to empower our clients through advanced tools, including those in Lean Manufacturing, Production – Quality - Maintenance management, Vendor Rating, Inventory Management, and Production Planning.

To enhance our customer experience, we are looking for enthusiastic and motivated individuals to join our team as Customer Support Engineers.

Position Overview

As a Customer Support Engineer, you will play a pivotal role in ensuring the success of our manufacturing clients by providing technical and operational support for our software solutions. You will act as the first point of contact for our clients, ensuring smooth onboarding, resolving issues, and helping them maximize the value of our solutions.

Key Responsibilities

·        Assist clients with the onboarding and implementation of manufacturing software solutions.

· Provide real-time support and guidance to resolve customer queries effectively.

· Collaborate with cross-functional teams to troubleshoot and resolve technical issues.

· Conduct training sessions and create user documentation to help clients understand product features.

· Collect customer feedback and provide insights for product improvement.

· Maintain detailed records of customer interactions and support activities.

Qualifications and Skills

·        Education: Bachelor’s degree in mechanical engineering (Fresh graduates are welcome to apply).

· Strong analytical and problem-solving skills.

· Basic knowledge of manufacturing processes and software solutions.

· Excellent communication skills in English (written and verbal).

· Customer-focused attitude with the ability to handle multiple tasks simultaneously.

· Ability to work collaboratively in a team-oriented environment.

What We Offer

·        Competitive Salary Package of Rs. 240,000 per year or Rs 20000 per month CTC.

·        Comprehensive training on our products and solutions.

·        Opportunity to work with leading-edge technologies in the manufacturing domain.

·        Growth opportunities in a fast-paced, innovative environment.

How to Apply

·        Email Your CV to: harshali.sonawane@opexworks.com

· Subject Line: Application for Customer Support Engineer

••NOTE TO CANDIDATES - CANDIDATES ARE OUT OF SPECIFIED AREAS/CITY/STATE SHOULD NOT APPLY FOR THE POST•• IMMEDIATE HIRING

Why Join Us?

Be a part of a company that is revolutionizing manufacturing operations and customer success. You will gain hands-on experience, work with industry professionals, and have the opportunity to grow in your career.

Let’s build a smarter manufacturing future together!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., OPEXWORKS SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at OPEXWORKS SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.