Customer Support Executive

We are looking for enthusiastic and customer-focused individuals to join the Paytm Service Team. The role involves assisting customers and merchants with queries, providing solutions, ensuring smooth transactions, and maintaining high service quality standards.

Key Responsibilities:

Handle customer/merchant queries via phone, email, chat, or in person.

Provide accurate information regarding Paytm products, services, and processes.

Resolve transaction issues, refunds, KYC, wallet, UPI, or merchant-related concerns.

Coordinate with internal teams to ensure timely resolutions.

Educate customers and merchants on new features, promotions, and best practices.

Maintain service records and update CRM systems regularly.

Achieve daily/weekly service targets and adhere to quality guidelines.

Escalate unresolved issues to higher support levels when required.

Contribute to a positive customer experience by being polite, patient, and solution-oriented.

Key Competencies:

Customer-first mindset

Patience and empathy

Team collaboration

Time management

Tech-savvy and adaptable

Benefits:

Competitive salary with incentives

Health insurance and other employee benefits

Learning and career growth opportunities

Exposure to India’s leading fintech ecosystem

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16500 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Salem.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ONE97 COMMUNICATIONS LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at ONE97 COMMUNICATIONS LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.