Customer Support Executive

We are looking for a Customer Support Executive to join our team at Omsguru Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Software & IT Services. The role offers ₹15000 - ₹25000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Understand OMSGuru platform and it’s functioning thoroughly 

• Support our existing clients via Chat, Phone, Email & Tickets. 

• Help onboard new clients onto our system 

• Respond promptly and professionally to customer inquiries in person, by telephone, or by email 

• Maintain an updated knowledge of the organization's products, services, and customer service policies 

• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance 

• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits 

• Assist clients by demonstrating the use of goods and programs and answering any questions they may have. 

• Establish and maintain good rapport with customers by using positive language and anticipating their needs. 

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.