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Customer Support Executive

salary 25,000 - 27,500 /month
company-logo
job companyOmne Jobgiants India Private Limited
job location Kharadi, Pune
job experience6 - 36 months Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 6 days working | Rotational Shift
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Job Benefits: PF
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Job Description

We are looking for a Customer Support Executive. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 25,000 - ₹ 27,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Executive job

  1. What skills and experience do you need for this Customer Support Executive job?
    Ans : To apply for this Customer Support Executive job, candidates should have skills like International Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
  2. What salary is offered for this Customer Support Executive job?
    Ans : The salary for this Customer Support Executive job ranges between ₹25,000-₹27,500 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Kharadi, Pune.
  5. How many vacancies are there for this Customer Support Executive job?
    Ans : There are 50 vacancies for this Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What does the role of Customer Support Executive involve?
    Ans : As a Customer Support Executive, your work will involve skills like International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Executive position is Kharadi, Pune.
  9. Who is the right fit for this Customer Support Executive job?
    Ans : A candidate having skills like International Calling, Query Resolution, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Support Executive job.
  10. What makes this Customer Support Executive job a good opportunity?
    Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹25,000-₹27,500 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

International Calling, Non-voice/Chat Process, Query Resolution

Shift

Rotational

Contract Job

No

Salary

₹ 25000 - ₹ 27500

Contact Person

Suraj Jha

Interview Address

Office No 1501, 1508 Nyati Enthral Sr.no. 12/1A Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014, Kharadi, Pune
Posted 6 hours ago

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