Customer Support Executive

1. Job Description for CS to Logistics Team:

a. Handling all logistics related queries which will be routed from the CS team through mails, chats, portal.

b. Closing urgent deliveries, POD, disputed cases raised from customers.

c. Closing all the cases for customers within defined TAT.

d. Need to take ownership and close customer queries with a positive response.

e. Enhances organization reputation by accepting ownership for accomplishing new and different requests.

f. Having a weekly review with courier partners for improvisation on TAT and maintaining a quality of deliveries.

g. Working with the CS team and other team members to improvise the process and enhance the quality of service for customers.

h. Engaging with cross functional team.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Nykaa Global Marketing Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at Nykaa Global Marketing Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.