Customer Support Executive

18,000 - 25,000 /month

Nykaa Global Marketing Private Limited

Sector 44 Gurgaon, Gurgaon

6 - 24 months Experience in Customer Support / TeleCaller

Replies in 24hrs

10 Openings

Full Time

Job Highlights

Industry Type: Logistics

Graduate and above

Males Only

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Role Objective: To manage and resolve all logistics-related customer queries in coordination with the Customer Support (CS) team, ensuring timely resolutions, continuous process improvements, and high customer satisfaction. Key Responsibilities:  Handle logistics-related queries routed via email, chat, or internal portals from the CS team.  Resolve urgent delivery issues, POD (Proof of Delivery) requests, and disputed cases raised by customers.  Ensure closure of all customer cases within the defined TAT (Turnaround Time).  Take full ownership of queries and provide timely, positive resolutions.  Enhance the organization's reputation by taking initiative and addressing new or complex requests.  Conduct weekly reviews with courier partners to improve delivery TAT and service quality.  Collaborate with the CS team and other departments to improve processes and enhance customer service quality.  Actively engage with cross-functional teams to streamline logistics operations.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

What are the eligibility criteria for this Customer Support Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience for this Customer Support Executive job offered by Nykaa Global Marketing Private Limited in Sector 44 Gurgaon, Gurgaon.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 44 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-2 years of experience can apply for this Customer Support Executive job. Only male candidates can apply.
Where is this job located?
Ans : This Customer Support Executive job is located in Sector 44 Gurgaon, Gurgaon.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 10 openings available.