A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 18,000 /month
Nibodhah
Science City, Ahmedabad
0 - 4 years Experience in Customer Support / TeleCaller
Full Time
JOB DESCRIPTION
Customer Support Executive
Location: Science City / Bopal Ahmedabad, Gujarat
Role Focus: Customer Support | Renewal Calling | Customer Retention | Cross-Selling | Upselling
About the Role
We are looking for a confident, customer-focused Customer Support Executive with strong Gujarati communication skills to handle customer queries, make renewal calls, maintain customer relationships, and support business growth through cross-selling and upselling.
Key Responsibilities
Handle customer queries through phone calls, WhatsApp, and other communication channels.
Communicate confidently with customers in Gujarati, Hindi, and English.
Make renewal and follow-up calls to existing customers.
Explain renewal plans, product features, and service benefits.
Build strong customer relationships and improve customer retention.
Identify customer needs and recommend suitable products or services.
Handle customer complaints professionally and coordinate for timely resolution.
Maintain customer records, follow-ups, and renewal details.
Achieve assigned customer support, renewal, and sales targets.
Candidate Requirements
Excellent Gujarati communication skills are mandatory.
Good verbal communication skills in Hindi; basic English communication is preferred.
Confident and polite while speaking with customers over the phone.
Strong listening, problem-solving, and relationship-building skills.
Comfortable with outbound calling, follow-ups, renewals, and sales activities.
Basic computer knowledge, including MS Excel, email, and CRM tools.
Freshers can apply; experience in customer support, telecalling, or sales will be an advantage.
Key Skills
Gujarati Communication | Customer Support | Telecalling | Renewal Calling | Customer Retention | Cross-Selling | Upselling | Follow-up | Customer Relationship Management
Interested candidates can apply for this opportunity.
