A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
17,000 - 25,000 /month
Neusource Startup Minds India Limited
Vikaspuri, Delhi
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
Job Description – Customer Support Executive
Company: NeuSource Startup Minds India Limited
Website: neusourcestartup.com
Location: Vikaspuri, Delhi
Working: Full-time (Office-based)
Salary Range: ₹17,000 – ₹25,000 per month
Job Description
We are looking for a Customer Support Executive to manage client communication, Digital Signature Certificate (DSC) related activities, document collection, and timely closure of assigned tasks. The candidate should have good communication skills, attention to detail, and the ability to coordinate with clients professionally.
Key Responsibilities
- DSC Management: Manage and coordinate Digital Signature Certificate (DSC) related activities and maintain proper records.
- Client Communication: Contact clients through calls, WhatsApp, and emails to request the required documents and information.
- Document Collection: Follow up with clients to collect pending documents and ensure all required information is received.
- Activity Closure: Track assigned activities and ensure their timely completion and closure in the company’s system.
- Client Follow-ups: Regularly follow up with clients regarding pending documents, approvals, and ongoing processes.
- Record Maintenance: Maintain accurate client details, document records, and activity status.
- Team Coordination: Coordinate with the internal team to ensure smooth processing of client requests and timely resolution of issues.
Required Skills
- Good verbal and written communication skills.
- Basic knowledge of MS Excel and computer operations.
- Ability to communicate professionally with clients.
- Good follow-up and coordination skills.
- Strong attention to detail and time management.
- Ability to manage multiple tasks and meet deadlines.
Experience
- Freshers and experienced candidates can apply.
- Experience in customer support, client coordination, documentation, or DSC-related work will be an advantage.
