Customer Support Executive

Job Title: Mutual Fund Customer Support Executive

Department: Customer Support Voice

Location: Chennai - Mount Road

Job Type: Full Time

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat regarding mutual fund products and services.

Assist investors with account opening, transaction processing, and KYC documentation.

Provide accurate information about NAVs, fund performance, and investment options.

Handle complaints and resolve service-related issues within defined TATs.

Coordinate with internal departments (Operations, RTA, Fund Managers) to resolve escalated issues.

Educate clients on digital tools, mobile apps, and self-service options.

Maintain records of customer interactions and follow-ups using CRM tools.

Ensure compliance with SEBI and AMFI regulations.

Required Skills and Qualifications:

Bachelor's degree in Finance, Commerce, or related field. 15 Years Of Education Must

0–3 years of experience

knowledge of mutual fund Preferrable

Good communication skills in Hindi (Must) and English

Familiarity with customer service tools and CRM systems Preferrable
Freshers can apply

Key Competencies:

Customer-centric approach

Problem-solving ability

Attention to detail

Time management and multitasking skills

Team player with a positive attitude

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹19000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., NAZ V HR SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 10 Customer Support Executive at NAZ V HR SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.