Customer Support Executive

10,000 - 20,000 /month

Mrezhi Internet Private Limited

Doon IT Park, Dehradun

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Telecom / ISP

Graduate and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Job Title: Customer Support Executive

Job Summary:

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The role involves assisting customers with their queries, resolving issues, providing information about products/services, and ensuring customer satisfaction through excellent service.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, or chats in a professional manner.
Resolve customer complaints and provide appropriate solutions within the defined timelines.
Assist customers with billing, technical, or product/service-related queries.
Maintain accurate records of customer interactions and transactions in the system.
Escalate complex issues to the concerned department when necessary.
Follow up with customers to ensure their issues are resolved to satisfaction.
Provide feedback to the management team on recurring issues and customer needs.
Achieve individual and team performance targets (response time, resolution rate, customer satisfaction, etc.).

Skills & Qualifications:

Bachelor’s degree (preferred) or equivalent qualification.
Proven experience in customer support or similar role (freshers may also apply if strong communication skills).
Excellent verbal and written communication skills (English, Hindi, or regional language as applicable).
Strong problem-solving and conflict-resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
Basic computer knowledge (MS Office, CRM software, ticketing tools).
Positive attitude and customer-oriented approach.

Work Conditions:

Location: On-site
Shift: DAY
Employment Type: Full-time

Salary & Benefits:

Competitive salary based on experience.
Performance-based incentives.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Computer Knowledge, Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹10,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Doon IT Park, Dehradun.
How many vacancies are there for this Customer Support Executive job?
Ans : There is 1 vacancy for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Doon IT Park, Dehradun.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹10,000-₹20,000 per month. This is a Full Time job and has 1 openings.