Job Description:
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Manage Incoming mails and outbound calls to resolve queries to perfection.
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Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships and trust with customer accounts through open and interactive communication
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Provide accurate, valid, and complete information by using the right methods/tools
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
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Follow communication procedures, guidelines, and policies
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Take the extra mile to engage customers