Customer Support Executive

Job Summary:

A Customer Service Executive is responsible for managing customer interactions, resolving inquiries and complaints, and ensuring a positive customer experience. The role involves handling calls, emails, and chats while maintaining company standards and customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.

• Respond to customer emails, chats, and social media inquiries.

• Resolve customer complaints efficiently and courteously.

• Provide accurate information about products, services, and company policies.

• Maintain detailed records of customer interactions in CRM systems.

• Follow up with customers to ensure issue resolution.

• Escalate complex issues to the appropriate department when necessary.

• Meet performance metrics such as response time, resolution time, and customer satisfaction scores.

• Assist in processing orders, returns, exchanges, or refunds.

• Maintain confidentiality of customer information.

Required Skills and Qualifications:

• High school diploma or bachelor’s degree (preferred).

• Proven experience in customer service or call center role.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities.

• Good listening skills and patience.

• Ability to work in a team environment.

• Basic computer knowledge and familiarity with CRM software.

• Ability to handle pressure and multitask effectively.

Preferred Skills:

• Experience with CRM tools (e.g., Salesforce, Zendesk).

• Multilingual abilities.

• Strong organizational skills.

• Sales or upselling experience (optional but beneficial).

Key Competencies:

• Customer-focused mindset

• Professional attitude

• Time management

• Conflict resolution

• Adaptability

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.