We are looking for a dedicated After-Sales Service In-Charge to oversee customer support activities post-purchase. The ideal candidate will ensure customer satisfaction by managing service requests, handling complaints, coordinating and maintaining strong client relationships.
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates