Customer Support Executive

Mine Galleria is an e-commerce retail brand offering bracelets, and pendants made of semi-precious stone. We are a trusted destination for spiritual and wellness products designed to bring balance, positivity, and transformation into everyday life. We specialize in zodiac crystal bracelets, healing stones, and energy-based accessories that are thoughtfully curated to align with your astrological sign and unique life goals. We are committed to delivering not just high-quality products, but also a seamless shopping experience for our customers.

We are looking for a Customer Support Executive who will be the voice of Mine Galleria for our customers. The role involves handling inquiries, resolving issues, ensuring customer satisfaction, and strengthening relationships to drive repeat business. The minimum qualification for this role is Graduation.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, WhatsApp, and social media.

• Assist customers with product details, order placement, tracking, returns, and exchanges.

• Handle complaints and provide appropriate solutions while maintaining a positive attitude.

• Follow up with customers after service/issue resolution to ensure satisfaction.

• Maintain accurate records of customer interactions and update CRM tools.

• Provide guidance on product features, semi-precious stone benefits, and gifting options.

• Collaborate with sales, logistics, and marketing teams to resolve customer concerns.

• Collect feedback and share insights to improve customer experience.

• Maintain professionalism, empathy, and brand representation in every interaction.

Key Skills Required

• Excellent communication skills (Hindi & English – both written and verbal).

• Strong customer handling and problem-solving ability.

• Patience, empathy, and ability to stay calm under pressure.

• Basic knowledge of e-commerce processes (order, shipping, returns).

• Comfortable using Excel, email, and WhatsApp business.

• Ability to multi-task and manage time efficiently.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹10000 per month that depends on your interview. It's a Full Time job in Varanasi.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., MINE GALLERIA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at MINE GALLERIA
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.