Customer Support Executive

About the Role

We're looking for customer-focused individuals to join an international BPO process in Bengaluru. Freshers are welcome to apply, along with experienced professionals in international voice support.

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Compensation and Benefits

CTC: ₹5.5–6 LPA (based on experience and interview performance)

Performance-based incentivesWe are looking for a Customer Support Executive to join our team at Mindclick to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹18000 - ₹50000 and opportunities for growth.

Key Responsibilities:

• Handle customer calls professionally and efficiently.

• Address customer queries, resolve concerns and manage complaints.

• Keep records of customer interactions and follow up when required.

• Provide customers with accurate information to help resolve their issues.

• Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 3 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 5 days working during the rotational shift.​

Key Responsibilities

• Handle voice-based customer interactions for an international client

• Resolve queries efficiently and professionally

• Provide accurate information and solutions

• Maintain consistent quality, productivity, and SLA standards

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Selection Process

• Assessment

• Interview

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Who Should Apply

• Graduates or undergraduates with good spoken English

• Freshers and experienced candidates from international voice backgrounds

• Candidates with clear communication and a customer-first approach

• Immediate joiners preferred

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• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.